A return merchandise authorization (RMA) number must be obtained from us prior to return of any merchandise. Product returned without an RMA number will be returned to the customer at the customer's expense. 

RMA numbers are valid for 30 days only. 

Defective returns are eligible for return only within 30 days from our invoice date. After 30 days, all products must be referred to the manufacturer for authorized warranty repair. Some manufacturers may have strict return policies, see notes further in return policy. Eligible returns will be credited at purchase price or current selling, which ever is lower. Original freight does not qualify for credit on defective returns however, replacement orders will be shipped out prepaid. 

All returns must be shipped prepaid freight by the customer with the RMA number displayed on the outside of the box. 

Products must be returned complete with original parts and documentation along with the original manufacturer's box/packaging. 

Factory sealed product in re-sellable condition may be returned at our discretion. Re-sellable products authorized for return will be credited at the current selling price less a 20% restocking fee. 

Returns not received complete (ie missing parts, documentation, or manufacturer's box/packaging) will not be credited and will be sent back to the customer at their expense. 

Return labels may be issued per the supplier's discretion. 

Sale of closeout items are final. Only defective closeout items may be returned for credit as per normal policies. 

Plasma TVs are not eligible for return. 

All Samsung TVs and monitors, regardless of size, do not qualify for return and must be handled directly by the manufacturer by calling 800-SAM-SUNG. 

Most TVs/monitors 30" or larger and projection products that require in-field service/repairs must be coordinated through the manufacturer's warranty procedures. These products are not eligible for return. Please contact the appropriate manufacturer for troubleshooting or repair service. 

We follow all manufacturers return policies. Please reference our policy for changes often as all products will not apply to our normal return policy. 

All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges. 

A 20% restocking fee will be charged for all non-defective returns. 

Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.